Faq
1- What kind of hotel facility can become a BHR partner?
2- How do I become a BHR partner?
3- How much is the partnership free?
4- How do the two Plans work?
5- Is there a cost for connection to the GDS?
6- How can I update availibilities and prices?
7- Does the availibility update need to be done on a daily basis?
8- How often do prices need to be updated?
9- Are there allotments?
10- How do we receive booking confirmation?
11- Are bookings guaranteed?
12- Where can I find the client's credit card details?
13- Where and when does the client pay?
14- When is the payment to BHR put through?
15- How do I send through photos? And how many can I send?
16- How do we give you the information reguarding our hotel structure?
17- When will our hotel be visible on the website?
18- What prices can we put in?
19- What happens in case of no-show or of a cancellation?
20- How do we receive bookings from Travel Agencies?
21- How do we pay commission to Travel Agencies?
22- What do we need to do in order to increase business with BHRHOTELS?
1- What kind of hotel facility can become a BHR partner?
Any kind of facility, either independent or part of a Hotel Chain; either of 1st category or economy category; either big or small. What is most important is for the Hotel facility to offer a quality product, competitive prices, special offers and availibility.
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2- How do I become a BHR partner?
It is necessary for you to fill in the registration form. Your request will be examined and if you are a successfull candidate, you will receive a contract which you will then need to send back, with signature, to BHR.
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3- How much is the partnership fee?
The subscription to the network is free of charge. No monthly or annual payment is de (for maintenance, web page creation, etc.). BHR is entitled to a commission on every successfull booking made. In case of a booking coming from an associate BHR Travel Agency, the hotel must also recognize a fixed overcommission, as chosen on the contract (5%, 8%, 10%).
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4- How do the two Plans work?
- There are two existing Plans: A and P.
Plan A (Associate):
-You gain access to the on line booking system through a username and password;
-You can sell special offer rates;
-Self management of prices and availibilities;
-Agency commission is paied through the BHR network;
-visibility in BHR packages;
-multilingual web pages;
-Possibility to add an unlimited number of hotel photos;
-You are subscribed to all the network's portals;
-You are subscribed to BHRTRAVEL;
-direct booking through our BHR call center;
-multilingual assistence;
-visibility to search engines;
Plan P (Partner):
This plan gives everything already offered in the Associate plan plus:
-connection to the Global Distribution Systems;
-GDS codes acquisition( Sabre, Worldspan, Galileo, Amadeus );
-management and GDS codes maintenance;
-Hotel data distribution to more than 650.000 agencies;
-connection to ADS/IDS ;
-Hotel data distribution to more than 1.200 famous web sites (Travelweb, Travelocity, Orbitz, Hotel.de, Hotwire, Expedia ecc...).
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5- Is there a cost for connection to the GDS?
The aquisition of GDS codes is free. BHR is entitled to a further commission for every booking that the hotel receives. It is BHR's responsibility to pay all GDS charges.
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6- How can I update availibilities and prices?
You will be able to update prices and availibility yourself through our online system, accessing our "Members Area" thanks to a Username and Password given to you by BHR. BHR staff will give you the necessary assistance, if needed.
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7- Does the availibility update need to be done on a daily basis?
It is important to update whenever the room availibility changes.
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8- How often do prices need to be updated?
It is your responsibility to check the competitiveness of your prices. To get a good number of bookings you need to offer competitive prices.
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9- Are there allotments?
Allotments are not required.
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10- How do we receive booking confirmation?
For every confirmed booking you will receive an e-mail. However you will have access to a page, on the system, in which to check on all bookings made to your hotel.
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11- Are bookings guaranteed?
When booking, each client needs to give his credit card details to confirm the booking. The BHR system does a first check on the card details, and accepts the booking only if the deatails are valid. These details are made visible to the hotel, for safety reasons, only for 4 days following the day of booking. It is the hotel's responsibility to do any further checks on the client's card before his arrival date.
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12- Where can I find the client's credit card details?
The client's credit card details can be found on the BHR system in the 4 days following the booking date. You must print the details before they are cancelled, for safety reasons, from the system. You must also archive the card details in case of a no-show or any cancellation made outside the established terms.
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13- Where and when does the client pay?
The client pays directly at the hotel before check-out.
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14- When is the payment to BHR put through?
On the 10th of every month , BHR will issue an invoice for all sucessfull bookings made the previous month. The payment will have to be made within 15 working days from when the invoice has been received. The payment will be made with a bank transfer.
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15- How do I send through photos? And how many can I send?
Photos must be sent to the Graphic Department (you will find further details in the contract). You need to give enough photos to present all the Hotel qualities. A minimum of 10 photos is requested.
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16- How do we give you the information reguarding our hotel facility?
Once your subscription has been acceptes, you will receive a password and a username to access the BHR database, in which to add all necessary information. It is very important to fill in all the details correctly, as they will then be directly published on all the network's distribution channels.
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17- When will our hotel be visible on the website?
It is fundamental to give all the details and information required within the dates given in the contract. This will make the publication of your hotel quicker.
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18- What prices can we put in?
BHR offers the possibility to add any kind of price or package. To increase the medium level of room occupancy, it is important to keep the prices within a competitive price range.
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19- What happens in case of no-show or of a cancellation?
A client can cancel either with the hotel or through BHR. In case of cancellation through the hotel, the hotel must give notice of it to BHR within the same day, so as to update the payment details. The hotel's cancellation policy applied must be clearly stated in the BHR web pages. If the client doesn't cancel within the established time published, or in case of a no-show, the hotel can apply a penalty fee on the client's credit card, which will have been left as a guarantee at the time of booking.
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20- How do we receive bookings from Travel Agencies?
For every booking received from a BHR partner travel agency, you will receive an e-mail confirmation on which the travel agency details will be shown.
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21- How do we pay commission to Travel Agencies?
For every booking made by a BHR Network partner travel agency, you will have to give a commission fee. The value of the commission recognized by the Agency, will be calculated according to the over commissions chosen in the contract. BHR deals with the payment of each commission due to the travel agency, without any request of a payment from you.
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22- What do we need to do in order to increase business with BHRHOTELS?
The Market today is marked by a strong competitiveness between hotels regards prices. It is essential to offer competitive prices, special offers, last minute offers and a large availibility. You also need to update the system regularly, so as to verify that availibility and prices are correct. By doing this you will grant yourself that high visibility offered you by BHR, therefore getting a high number of bookings.
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